HOURS/POLICIES | actionpartyrentals

SHOWROOM HOURS

Monday - Friday

10:00 - 4:00 pm

Saturday

10:00 - 12:00 pm

Pickups and Returns

Weekend Pickup Times:

Pickup Friday between 2 p.m. - 4 p.m.

Return Sunday between 2 p.m. - 4 p.m.

OR

Pickup Saturday between 10 a.m. - 12 p.m.

Return Monday between 10 a.m. - 12 p.m.

Early returns can be scheduled.
Extra days may be added upon request.
A Truck, SUV, Minivan, or Trailer will be needed for large items such as inflatables (we do not load these in cars).

Pickup orders are for the weekend and include everything needed for complete setup. Ground covers, extension cords, anchors, and directions at

NO EXTRA CHARGE.

Deliveries

Fees are determined by order total and distance traveled.

Deliveries to public areas, such as parks, are delivered and picked up the same day.

Deliveries to private residences or indoor facilities, may be left for one night if schedule permits.

Event Modifications

The success of your event is our top priority. Occasionally, unpredictable circumstances may necessitate a change of plans. Customers are encouraged to let our office know of any modifications as soon as possible. Modifications must be called in at least 24 hours prior to the rental if any credit is to be issued. In the event of a change, there are three options regarding any deposit/payment that has been made.

RESCHEDULE

Rescheduling is the most common option used. This usually may be done with the same equipment if decision is made in a timely manner.

RAIN-CHECK

If you do not wish to reschedule directly, a rain-check is your best option and can be applied to any available equipment. Your entire deposit/payment will be kept on file as an in-store credit and may be used within 18 months (1 1/2 years) by the person or organization who paid it.

REFUND

Under extreme circumstances, a refund may be issued and is subject to a 20% processing fee.

BE AWARE: If it is forecast to rain on the day of your event, do not be surprised. Forecast can be misleading and tend to err on the side of greater chance of inclement weather than less.